Deafness Resource Centre - Team supporting Deaf Awareness Week 2024



This year’s Deaf Awareness Week runs  6th – 12th May 2024 

The aim of this year’s Deaf Awareness Week is to celebrating love and trust. 

During Deaf Awareness Week, we’ll infuse love and trust into our efforts of
raising awareness for communication needs and advocating for equal access to
tools and services. Our goal is to foster a collaborative environment where
individuals, organisations, and governments work together to create an
inclusive society. Through education and advocacy, we’ll break down barriers
and ensure that love and trust guide us towards a world where communication
access is a fundamental human right for everyone, regardless of their hearing
ability. Let’s build a world rooted in love, trust, and open communication.

Love knows no limits, and trust is built on caring for one another. As we celebrate Deaf Awareness Week, let’s open our hearts, bridge the communication gap, and embrace the
beauty of diversity within the Deaf community. (UK Council on Deafness)

Happy Deaf Awareness Week 2024 !

Read our case studies and testimonials

Things never to say to a Deaf person

Getting the attention of a Deaf person

Deaf Awareness Week is an important time to promote understanding, inclusivity, and support for the D/deaf and hard of hearing community.

Here are some tips to help raise deaf awareness during this special week in 2024:

Learn Basic Sign Language: Take the initiative to learn some basic sign language. This can help you communicate with individuals who are D/deaf or hard of hearing and make them feel more included. Simple signs like greetings, thank you, and basic questions can go a long way in fostering communication.
Use Visual Communication: When interacting with someone who is D/deaf or hard of hearing, make sure to face them directly and maintain eye contact. Speak clearly and at a moderate pace, and use visual cues such as gestures and facial expressions to enhance understanding.
Be Mindful of Background Noise: Background noise can make it difficult for individuals with hearing loss to understand conversations. When possible, try to minimize background noise or move to a quieter location to ensure effective communication.

Caption Videos and Presentations: When creating or sharing videos and presentations, make sure to include captions or subtitles. This allows individuals with hearing loss to access the content and fully participate in discussions or events.
Provide Assistive Listening Devices: If you are organizing an event or meeting, consider providing assistive listening devices such as FM systems or loop systems. These devices can help amplify sound and improve accessibility for individuals with hearing loss.
Educate Others: Take the opportunity to educate others about deafness and hearing loss. Share information, resources, and personal experiences to raise awareness and dispel common misconceptions.

Support Deaf Organisations: Show your support for local deaf organisations and initiatives. Attend their events, volunteer your time, or make a donation to help them continue their important work in the community. Why not make that the Deafness Resource Centre. We would always welcome your support.
Foster Inclusive Communication: Encourage inclusive communication practices in your workplace, school, or community. Promote the use of visual aids, written communication, and other strategies that ensure everyone can participate and be understood.
Spread the Word: Use social media, local newspapers, and community bulletin boards to spread awareness about Deaf Awareness Week. Share stories, facts, and resources to engage others and encourage them to join in promoting deaf awareness.
Promote Accessibility: Advocate for accessibility in public spaces, workplaces, and educational institutions. Encourage the use of visual alarms, accessible signage, and other accommodations that make environments more inclusive for individuals with hearing loss.



Remember, deaf awareness is not limited to just one week. It should be practiced year-round to create a more inclusive and accessible society for all.

Are you Hard of Hearing? We have free equipment which could help improve communication

Want to learn British Sign Language


 Want to know more about our Deaf Awareness Training Courses


Deaf Awareness Tips

Deaf Awareness Terms

BSL Finger Spelling Card

Getting the attention of a Deaf person video

What NOT to say to a Deaf person video

'I Am Deaf' Card

'I Am Deaf' Card

Resources from

National Deaf Children's Society

Resources from

Logo for Signhealth, the deaf charity

British Deaf Association

British Deaf Association

Outlined below are the distinctions between effective and ineffective practices and their repercussions within medical environments like hospitals. Unfortunately, the former is frequently observed, while the latter should ideally serve as the benchmark. Take a closer look…

Ineffective Practice

  • Client attends appointment – no interpreter booked

  • Client has to have appointment rebooked with interpreter (delaying treatment) or client agrees to go ahead with appointment with no interpreter.

  • Consultant and Nurse engage with client by writing notes

  • Client has limited understanding of condition

  • Does not fully understand discharge and medication

  • Client presents again at GP or ED as condition worsens due to not understanding condition and medication

Effective Practice

  • Initial contact with Advocate and lead nurse for client at the Hospital who discussed some of the process for booking interpreters and gave advocate details to discuss further.

  • Lead nurse ensured that all information was given in BSL (ie specific diagnosis information)

  • Client initial appts with leading consultants – Comms service made sure the same interpreter was booked for each one so that it was easier for the client and the interpreter for the appts to run smoothly (as they would both know what was happening at each appt). Client requested the same interpreter for the surgery.

  • Interpreter booked for surgery, agreed that the interpreter would book out most of that day and also the next few days as client was expected to have a few days in hospital.

  • The interpreter contacted Communication Service by email/text/phone regularly to update DRC on when she would be needed for ward rounds and if any other appts were to be made.

  • The Communication Service would then contact the Interpreter bookings team to inform them when the interpreter would be attending.

  • Regular contact was made with the interpreter and DRC to ensure that they were still happy to attend daily and to ensure their wellbeing was being maintained.

  • Client was discharged with interpreter, and further appts have been made with the same interpreter attending each appointment. All agreed with hospital and client.


  • Client was happy and felt confident with all the information that was given to her (with the BSL interpreter).

  • Hospital was happy with Comms Team and the interpreter sorting the appts and informing them daily. Client feedback: “We are very lucky in St Helens for all the things DRC provide with interpreters. They understand what we need, and we don’t have to explain. Appreciate how hard you work to get all appointments covered.”

What it’s really like to be Deaf

People have all sorts of ideas about what it’s like to be Deaf. Help your friends be more Deaf aware by sharing these myth-busters with them.

All Deaf people can lip-read


Not all people can lip-read.

Lip-reading is hard work. It takes a lot of effort and concentration and can be really tiring.  Not all lip patterns are recognisable. Try looking in a mirror and saying ‘pat’, ‘bat’, ‘mat’ without using your voice – can you tell the difference? Get your friends to try it too.

Even people who are good at lip-reading can only understand about 30% of what’s being said – the rest is guesswork.

Deaf people can’t enjoy music


Lots of Deaf people love music.

Some Deaf people can hear music, others might not be able to hear music very well but enjoy the vibrations.

There’s lots of technology that can help Deaf people enjoy music – find out more at how you can listen to music.

Sign language is the same everywhere


Just as there are thousands of different spoken languages around the world, there are hundreds of different sign languages.

Even English-speaking countries have their own sign languages (Britain has British Sign Language (BSL), the USA has American Sign Language (ASL) and Australia has Australian Sign Language (Auslan).  In the UK we also have regional sign language, so there are often variations with certain words.

Want to learn sign language? learn with us here


Deaf people can’t use the phone


Lots of Deaf people use the phone

Some Deaf people can hear well enough to use standard phones, others use technology like amplified (really loud) phones.

Even if a Deaf person can’t hear on the phone they can text, FaceTime, Skype and use services like SignVideo.



Deaf people can hear everything with their hearing aids or cochlear implants


It can be really frustrating when people assume Deaf people can hear OK if they’re wearing their technology.

Hearing aids can help focus sounds and make them louder, and cochlear implants carry sound directly to the brain. But this doesn’t mean a Deaf person hears in the same way, or as well as a hearing person.

Watch the above video to learn about our history and the deaf culture of Deafness Resource Centre

How Can I Support Deaf Awareness Week?

Top tips for communicating with deaf people are as follows:

  • Always face the person
  • Speak clearly, slowly and steadily
  • Don’t cover your mouth- so the person can lip read
  • Repeat and rephrase if necessary

Additionally, you can do the following to support Deaf Awareness Week:

  • Deaf awareness training
  • Sign up for the Disability Confidence scheme
  • Join the #WeSupportDeafAwareness campaign
  • Review your technology – eg. Hearing loop systems and instant video relay services
St.Helens info
Deafness Resource Centre, 32 – 40 Dentons Green Lane, St Helens, WA10 2QB

Monday – Thursday: 9am – 5pm, Friday: 9am – 4pm

 01744 23887

Halton info
Halton Sensory Services, 126 Widnes Road, Widnes, WA8
Monday – Friday: 10am – 3pm

0151 511 8801